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Empathizing with users and defining pain points

Empathizing with users and defining pain points

Get ready to begin the design process for a new portfolio project: a mobile app! This part of the course will focus on empathizing with users, which is the first phase of the design process. You’ll conduct interviews with real users to build empathy maps and create personas. These hands-on activities will help you understand user perspectives and pain points.

  • Conduct user interviews
  • Build an empathy map
  • Explain user pain points
  • Create personas

Understand empathy in UX design

Recruit interview participants

Conduct user interviews

Documenting user interviews

Optional – Build an empathy map

Optional – Case studies: Products that address pain points

Learn more about personas


Lugar: Start the UX Design Process: Empathize, Define, and Ideate

“ExtraLibris®.